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Returns & Exchanges
Returns are accepted within 30 days of package order date or store purchase date. Receipt is required and items need to be in their original condition and original packaging, with tickets and garment labels attached. Shoeboxes must not have tape or shipping labels on them. Shipping fees are nonrefundable. We will not provide a refund for any item that we do not receive or that does not otherwise comply with our Return Policy.
FINAL SALE on sunglasses, goggles, watches, undies, jewelry, face masks/coverings, cosmetics, candy, clearance promotions (red tag/price) and donations. Contact manufacturer for warranty on sunglasses and watches.
Bikes, surfboards, paddleboards, snowboards, snowboard boots and bindings cannot be returned in store and must be returned by mail.
Amazon purchases can be returned online back to original method of payment or in-store for an exchange or store credit (no refunds).
Effective 10/30/2023 a return fee of $5.95 will be charged when you create a return label. For free returns, take your items and shipping confirmation email to your nearest Tillys
Holiday purchases made October thru December are accepted for 30 days or thru January 15 of following year (whichever is later).
To return an item(s), please:
Exchanges: We do not offer exchanges for online purchases. You will need to return your item(s) and place a new order. Or you can visit your local Tillys store for an exchange. Click here to start your return.
Yes, Tillys does offer a return label. Please click here to access your return label Effective 11/1/2023 return shipping fees will be collected at the time of return label creation. Cost will be calculated once your eligible items are selected for return. For free returns, take your items and shipping confirmation email to your nearest TillysPlace your return package in your mailbox, USPS blue collection box, give it to your postal carrier or drop off at any post office, or request free carrier pick up at www.usps.com/pickup. You can track your package at www.usps.com using your tracking number. If you don't want a Tillys Return label, please send your pre-paid, insured package to: Tillys.comE-Commerce Returns17 PasteurIrvine, CA 92618 *Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries. Returns are processed when item(s) are received to our returns department. Refunds for eligible returned merchandise will be issued back original method of payment. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Items that were purchased online and meet our online return policy guidelines may be returned to a Tillys store. In fact, returning online purchases to a local store has never been easier. Simply bring the item(s), along with your original (shipping) receipt, and the credit/debit card you used when you placed your order, to any Tillys store. Use our Store Locator to find the Tillys store near you. Amazon purchases can be returned online back to original method of payment or in-store for an exchange or store credit (no refunds).
The store can process your refund for you with no additional fees.
You may return items paid for by Gift Cards in accordance with our regular Return Policy. Refunds will be issued in the form of a Store Credit (A Tillys Gift Card), which is valid for the payment of merchandise online or at any Tillys retail store. If making an online purchase, please keep your Gift Card until you have received the item(s).
No, Tillys.com does not accept returns without a receipt. We can send you a new receipt for your online purchase if it is requested.
A receipt is required for all returns. If you no longer have a copy of your original receipt, or you have further questions or require additional assistance. Please visit our contact us page for methods of contact and hours of operation.